OpsChase keeps every one of your branch networks running — one site or a hundred. Log a job like a branch HVAC outage, a failed automatic door, a leaking amenity or an after-hours security-door fault, and OpsChase chases the preferred contractor you already trust until it is done, with proof on the record.
- Chase to done — every job gets a respond-and-attend clock, so nothing stalls in an inbox.
- Proof before close — photos, checklists, signatures or certificates are required before a job can be marked complete.
- Your book, ranked — import the contractors you already use and set who gets called first at each site.
- RFQ when you need it — go to market to fill a gap, then onboard the winner with insurance and licences checked first.
- Tradie portal — your contractors accept, schedule, upload proof and invoice from one login.
How OpsChase runs your branch networks
Import your sites and your contractor book, and invite each trade once. Site managers raise a request; ops turn it into a work order with a trade, a preferred contractor and a clock. Chase steps fire when there is no accept, no attendance or no proof — escalating to the trade office, then your managers, never sending the same reminder twice. Every job is either open with a next chase time, or closed with proof you can show a customer or an auditor.
Quiet branches only raise jobs when a customer complains
The preferred contractor is fine. The raise never happens, or it happens three times in three tools.
National FM vendors send the wrong state crew
A “national coverage” slide is not a local accept. Proof does not match the branch pin.
After-hours security and HVAC collide with opening hours
A crew booked after close is still there when staff open, or they never arrived and nobody knew.
- Can we keep a national FM plus local specialists?
- Yes. Rank them per trade and per site. Specialists win when the national vendor cannot attend.
- Do branch staff become facilities people?
- They raise. Ops and the contractor carry the chase. A teller is not a helpdesk.
- Will this work for mixed owned and licensed branches?
- Yes. Site roles and landlord splits stay on the site. The clock does not care about the ownership argument.