OpsChase runs contractor work across your aged care and retirement living homes — one home or a national portfolio. Log after-hours plumbing, fire defects or plant failures, and OpsChase chases your preferred mechanical, electrical, plumbing and fire partners until the job is done-with-proof.
- Compliance vault — insurance, licences, inductions and police checks sit on each trade organisation with status and expiry; onboarding finishes before first dispatch.
- Book gates assignment — non-compliant contractors cannot be assigned or accept; your ranked preferred book is the default, not a public directory.
- Attend before rectify — response and attend-by times stay visible beside rectify and complete; if a tradie goes quiet, chase escalates to the trade office, then your ops managers.
- One board across homes — open jobs, attend status, chase steps and overdue proof in one queue for facilities and regional ops.
- Close-out packs on the work order — photos, checklists and contractor certificates (fire equipment and essential safety, TMV service, test-and-tag where you require them) attach to the job and export in one pack; complete is blocked until proof matches your template. OpsChase does not issue AFSS, TMV tickets or regulator certificates.
- RFQ when you need it — cover a region your book cannot reach, then onboard the winner through the same compliance vault.
- Tradie portal — contractors accept, attend, upload proof and invoice from one login.
How OpsChase runs your aged care and retirement living homes
Import every home and village, invite your preferred contractors once, and set proof requirements per trade — photo pairs for wet areas, fire and essential safety outcomes and TMV records on the work order (not a folder chase after the fact), sign-off for resident-adjacent plant. Night supervisors raise from the floor; facilities ops triage into a work order with trade, preferred assignee and attend-by expectations. Chase steps fire on no accept, no attendance or no proof, so regional managers see which homes are waiting without opening six email threads. Auditors and quality teams get close-out packs that show who was approved to enter, when they attended, and what they left behind — not a folder of PDFs collected after the fact.
Auditors ask who was on site and what they proved
A work order without photos, sign-off or a current public liability certificate is a finding waiting to happen.
After-hours reactive work disappears into inboxes
Night supervisors email a known plumber. Morning ops cannot see whether anyone accepted, attended, or closed with proof.
New suppliers win a job then stall on onboarding
Insurance, references, licences and inductions live in email. The home needs the work; compliance is still collecting PDFs.
Each home chases contractors in its own spreadsheet
Regional ops cannot see attend-by times, stalled accepts or missing proof across the portfolio until someone forwards a thread.
- How does the preferred contractor book work with compliance gates in aged care?
- Import your ranked book per home or portfolio. Insurance, licences, inductions and police checks sit in the compliance vault on each trade organisation. Assignment and accept are blocked when a required document is missing, rejected or expired — so non-compliant contractors cannot get the job.
- Does OpsChase handle contractor insurance expiry and onboarding for aged care?
- Yes. Documents carry status and expiry. New suppliers complete onboarding in the vault before dispatch. RFQ winners go through the same checks before their first work order.
- How do attend SLAs work for after-hours work in aged care and retirement living?
- Work orders carry response and attend-by expectations distinct from rectify and complete. Chase escalates when there is no accept or no on-site attendance, so night supervisors are not the only people who know a plumber was called.
- Where do fire essential safety, TMV service and test-and-tag certificates live?
- On the facilities work order and in the close-out pack your template requires — fire equipment and essential safety outcomes, thermostatic mixing valve service records and tagging certificates upload before complete is allowed, then export with chase and attend timestamps. OpsChase does not issue AFSS, TMV tickets or test-and-tag labels; your contractors supply the files.