A service level agreement (SLA) in maintenance operations defines how quickly a contractor should respond, attend and complete work — often by priority, trade and site type. SLAs matter when members, occupiers or regulators experience downtime. Informal SLAs in email fail because nobody shares the same clock.
OpsChase attaches SLA policies to work orders, records breaches, and drives chase escalations. Calendar-aware maths respects org time zones and business hours. Reporting shows hit rate by site, trade and contractor — inputs to preferred ranking and renewal conversations.
Define policies per trade and priority. Apply them on raise or triage. Let ladders notify contractors then internal roles. Use dashboards to review chronic breaches before they become brand issues.
See chase-to-proof for escalation detail and preferred contractor for ranking outcomes.
OpsChase turns this into a working flow: chase your preferred contractors to done, require proof before a job closes, and RFQ with compliance onboarding when you need the market. Book a demo to see it on your sites — one location or many.
- Are SLAs contractual in OpsChase?
- The system tracks operational clocks; legal text lives in your contracts. Exports support reviews.
- Can SLAs differ by state?
- Yes. Site and region attributes inform which policy applies.
- Do SLAs apply to PPM?
- Yes. Scheduled work can breach attend windows like reactive jobs.