Legacy field service management (FSM) tools were built for a single contractor company dispatching its own vans. They are excellent at quotes, schedules and invoices inside that one business. OpsChase is built for the operator on the other side of the relationship: the gym chain, retail banner, aged care group or council that owns many sites and buys work from a preferred book.
If your failure mode is “our HVAC firm went quiet on three clubs,” a legacy FSM product does not give you a portfolio chase clock, per-site preferred ranking, or a hard proof gate before complete. OpsChase does. Day-to-day jobs stay with the contractors you already trust. They accept, check in and upload proof in the tradie portal without you forcing every job onto a public marketplace.
You still get work orders, SLAs, escalations and audit trails — but the object is the operator network: sites, trades, preferred assignees, compliance documents on trade organisations, and RFQ when you genuinely need market coverage. That is combined day-to-day ops plus marketplace when you need it, without asking your regional managers to live inside a tool designed for your vendor’s internal dispatch.
Load your sites and contractor book. Rank preferred vendors per club or across the whole group. Raise a reactive job or planned maintenance; chase fires on missing accept, attendance or proof. Contractors see only their jobs. Your ops team sees every open clock across the portfolio.
When legacy FSM is the right answer: you are the tradie company optimising your own fleet. When OpsChase is the right answer: you are the multi-site operator who must prove work finished across dozens or hundreds of locations, often with landlord splits and auditor questions.
Book a demo with your portfolio shape — club count, states, franchise model — and we map your preferred book and proof standards onto one work-order and chase flow.
Regional silence across many sites
A legacy dispatch tool tracks one vendor’s trucks. It does not chase that vendor on behalf of forty clubs when nobody accepted.
Proof lives in email, not on the job
Auditors and landlords ask for attendance evidence. FSM exports help the contractor’s office, not your portfolio audit.
Marketplace is bolted on late
Operator RFQ, onboarding and compliance gates need to be first-class, not a separate product your team avoids.
- Does OpsChase replace our contractors’ job software?
- No. Tradies can keep their internal stack. OpsChase is the operator layer: assign, chase, proof and RFQ when you need coverage. Many partners use the tradie portal alone for your jobs.
- Can we keep our existing preferred HVAC and fire firms?
- Yes. Load your book and invite once. Preferred ranking is the default; RFQ is overflow when a site or trade is uncovered.
- Is proof optional?
- You configure requirements per template or trade. The complete path refuses work-complete until required photos, checklists, signatures or certificates are satisfied.