OpsChase keeps every one of your hotels and motels running — one site or a hundred. Log a job like a room HVAC failure, a kitchen cool-room alarm, a laundry press fault or a leaking roof over a guest corridor, and OpsChase chases the preferred contractor you already trust until it is done, with proof on the record.
- Chase to done — every job gets a respond-and-attend clock, so nothing stalls in an inbox.
- Proof before close — photos, checklists, signatures or certificates are required before a job can be marked complete.
- Your book, ranked — import the contractors you already use and set who gets called first at each site.
- RFQ when you need it — go to market to fill a gap, then onboard the winner with insurance and licences checked first.
- Tradie portal — your contractors accept, schedule, upload proof and invoice from one login.
How OpsChase runs your hotels and motels
Import your sites and your contractor book, and invite each trade once. Site managers raise a request; ops turn it into a work order with a trade, a preferred contractor and a clock. Chase steps fire when there is no accept, no attendance or no proof — escalating to the trade office, then your managers, never sending the same reminder twice. Every job is either open with a next chase time, or closed with proof you can show a customer or an auditor.
A room HVAC fault becomes a complimentary night
The duty manager calls a mate. Revenue finds out in the night audit, not in a work order.
Kitchen and laundry plant is “engineering later”
Later is a missed breakfast or a linen shortfall. The preferred vendor was never chased.
Brand standards and owner obligations split the same job
Nobody agrees who pays, so nobody owns the accept clock.
- Can duty managers raise jobs overnight?
- Yes. After-hours flags and preferred ranking decide who is chased. The raise is not a sticky note.
- Do we keep brand-mandated vendors and local backups?
- Yes. Rank both. Local wins when the brand vendor cannot attend that night.
- Will this work for motels and full-service hotels in one group?
- Yes. Each property is a site. Proof requirements can differ without a second product.