Camps sit out in the regions, not in the ACT. For businesses based in Canberra, the ACT is where head office, the contractor book or the accounts team sits, while the camps themselves are in places like the NSW Central West, regional Queensland or the Pilbara in WA.
That distance is the problem OpsChase is built for. A room air-conditioning fault, a mess cool-room alarm or a failed generator lands at a camp hours away, and head office only hears about it when someone rings. In OpsChase every job sits in one queue, sent to your own team or your contractor and followed up until photos and sign-off are in.
Give the first call to crews who already hold the mine inductions for each camp, not a Canberra number on a spreadsheet.
Set up each camp as its own site, with the inductions, swing times and access rules that apply there. Camp staff and your contractors confirm jobs and upload proof from their phone.
The camp boss raises the job on site. Head office in Canberra sees the same record: who confirmed, when they checked in and what proof they uploaded. Follow-up reminders fire on a missing confirmation, attendance or photo, so nothing waits for the next flight out.
Close only with proof that covers mine inductions, fly-in fly-out windows and remote attendance. Export the trail when a client, auditor or insurer asks who attended a camp last month.
A room or mess air-conditioning fault is a welfare issue the same night
The camp boss calls a known tech. Town ops sees it when the next flight lands.
Remote vendors are “covering” three sites from one ute
Coverage exists on paper, not on site. No confirmation. No arrival time. No proof from the room that failed.
Induction and insurance are checked at the gate, then lost
The next audit asks who was on site last month. The gate book is not a system.
- Can we keep our existing contractors if head office is in Canberra?
- Yes. Send camp maintenance to your contractors or your own team, and see each job confirmed, attended and closed with proof.
- Does a national maintenance agreement cover our camps?
- Only if the crew you send can actually attend each camp. A national banner is not the same as an on-site confirmation, and a job cannot close without proof from that site.
- What proof do camp jobs need?
- Photos from that donga or that plant room. The job can’t be closed until that proof covers mine inductions, fly-in fly-out windows and remote attendance.
- Can a Canberra-based contractor cover camps interstate?
- Only if they actually attend. Keep a first-choice contractor for each camp, and see every job there through to proof.